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Referent Relations Specialist

Overview
The Hazelden Betty Ford Foundation is the world's leading organization singularly dedicated to combating addiction to alcohol and drugs with a full continuum of services.
Over the course of a year, we:
Serve over 15,000 patients annually through treatment centers in Minnesota, California, Illinois, Oregon, New York, and Florida
Educate over 600 professionals through our accredited Hazelden Graduate School of Addiction Studies, Professionals in Residence program and Summer Institute for Medical Students.
Provide publishing books and materials for over 32,000 publishing customers
Provide prevention services to over 50,000 students across the United States and the world
One of our key strategic objectives is people - our employees are essential in the process of propelling our organization forward to meet the challenges and opportunities ahead. Are you ready to excel in these challenges and opportunities? Do you possess the qualities below? Join Our Team!
What are we looking for?
Individuals with a Client, Customer, and/or Stakeholder Focus
Results-oriented attitude
Interpersonal Skills and Teamwork
Courage and Commitment
Adaptability and Learning Agility
What do we offer?
Competitive Benefits (health, dental, vision, etc)
Paid Time-Off
Training Opportunities
Retirement Savings Plan with Employer Match
Tuition Reimbursement
Diverse individuals encouraged to apply.Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
Responsibilities
Referent Relations is a solution oriented, consultative and case management approach to providing support to our referents across the entire Hazelden Betty Ford Foundation system of care. Referent Relations offer a starting point for key referents and their referrals who are calling for help. Utilizing a comprehensive understanding for the HBFF system of care the referent relations representative guide referents, patients and other concerned persons to the best clinical solution based on the individual's needs, urgency, financial abilities, and the preferences of the stakeholders.
Referent Relations specialists provide intake and comprehensive assessment services to prospective clients. This position is responsible for assessing, screening, managing, and converting callers to the appropriate program in addition to managing the intake process from the initial conversation through the admission and discharges processes.
Create a client/customer focused experience for all clients/referent/customers seeking Hazelden Betty Ford services.
Facilitate the intake process from the initial response to a request through the admissions process to ensure appropriate treatment for all potential clients.
Support referent requirements from admissions to discharge.
Build and expand relationships with professional referents by working closely with business develop team and other stakeholders to identify opportunities with current, dormant and new referents by providing inside sales activities.
Facilitate and demonstrate communication of patient information in order to represent accurately the progress of patients according to internal/external standards.
Qualifications
Required Qualifications:
Bachelor's degree in social services, business or related field or equivalent experience
Equivalent experience:
Associate degree with 4 years related work experience.
HSD/GED with 6 years related work experience.
In-depth knowledge of chemical dependency and 12-Step Programs
Minimum 2 years customer services or sales experience
Preferred Qualifications:
Chemical dependency experience that includes screening, intake, crisis intervention and customer service skills
Intake experience with all levels of care
Experience in a behavioral health setting



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