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Client Systems Administrator

Overview
The Hazelden Betty Ford Foundation is the world's leading organization singularly dedicated to combating addiction to alcohol and drugs with a full continuum of services.
Over the course of a year, we:
Serve over 15,000 patients annually through treatment centers in Minnesota, California, Illinois, Oregon, New York, and Florida
Educate over 600 professionals through our accredited Hazelden Graduate School of Addiction Studies, Professionals in Residence program and Summer Institute for Medical Students.
Provide publishing books and materials for over 32,000 publishing customers
Provide prevention services to over 50,000 students across the United States and the world
One of our key strategic objectives is people - our employees are essential in the process of propelling our organization forward to meet the challenges and opportunities ahead. Are you ready to excel in these challenges and opportunities? Do you possess the qualities below? Join Our Team!
What are we looking for?
Individuals with a Client, Customer, and/or Stakeholder Focus
Results-oriented attitude
Interpersonal Skills and Teamwork
Courage and Commitment
Adaptability and Learning Agility
Diverse individuals encouraged to apply.Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
Responsibilities
Develop processes to plan, design, implement and maintain corporate client-level technology resources, including hardware, business applications and operating system software; as well as providing "Tier 3" technical support and problem resolution to end-users of the network and automated systems. This includes project management in the client side of technology implementation projects areas of planning, designing, implementing and maintaining corporate client-level technology resources.
Development of Operations and Production environment
Ensure the integrity of corporate network security to prevent unauthorized access to corporate technology resources both internally and externally.
Provide advanced support for customer hardware/software issues to maximize customer productivity. Respond to 3rd tier escalations from the Help Desk, Desktop Support and other IT staff to insure the functional operation of end-user systems.
Facilitate Mac support to all current Mac users on the Hazelden Betty Ford Domain.
Manage and support enterprise applications including but not limited to Adobe Creative Cloud and Office 365 users on the Hazelden Betty Ford network.
Qualifications
Required Qualifications:
Bachelor's degree in technical field (or equivalent years of experience)
Passion and initiative regarding client technology R&D, standardization, methodologies and processes, test environments, and documentation.
Recent experience in planning/designing/coordinating a minimum of one medium/large technology deployment project.
Strong understanding of Project Management concepts, with the ability to apply PM concepts and techniques
Demonstrated superior customer service skills
Demonstrated excellent written and oral communication skills
Minimum of 3 years PC hardware/software configuration and installation experience
Minimum of 3 years of Windows Corporate desktop configuration, installation and deployment experience, including enterprise-level deployments.
Minimum 3 years of experience with scripting/automation of work (PowerShell desired)
In-depth knowledge of software distribution systems (ZENWorks strongly desired)
CompTia A+ (or equivalent experience)
One or more of the following: MCTS, MCITP, MCSA, MCSE (or equivalent work experience)
Preferred Qualifications:
Working knowledge of software distribution systems (i.e., ZENWorks, SCCM, SMS, etc.)
CompTia Project+ (or equivalent)
CompTia Security+ (or equivalent)
CompTia Network+ (or equivalent)



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